FAQs

No. In fact, many of our tour locations don’t have cellular or wifi signal.  The app uses the gps chip in your phone along along with free satellite signal to determine your location. 

As there’s no time limit or expiry to use our tours, we highly recommend that you download the app and tour content (audio, maps and images) well before you travel over your reliable home wifi or cellular service.

That way all tour content is already downloaded to your phone and no data connection is required.

There are no time limits or expiry in which to use the tours and best of all they include free updates. 

Tours are a one-time purchase (no monthly subscriptions).
 

Our tours are designed to be flexible, so you can divide the commentary and customize into your own half, full or multi sightseeing day trips.

We have comprehensive Trip Planners in the app (and even more on our website).

All mobile devices that include a GPS chip and meet the minimum operating system requirements.

Apple iPad wifi models and Kindle Fire do not include a GPS chip and are prevented from downloading as they will not determine location in remote areas.

Each tour is priced individually and listed on the tour page. It’s a one time purchase, no expiry and free updates. You can even save more when you buy a bundle.

BUY DIRECT FROM GUIDEALONG:

1. Create a profile on our store, using your Apple or Google Play store ID account email.
2. Buy tours or bundles directly from GuideAlong and enter your payment method on our secure Stripe site.
3. A receipt is sent to the email you have associated with your Apple or Google Play store account.
   Click on the download link and sign-in, using the same Apple or Google Play store account email.
4. Open the tour and browse the route map, highlights, trip planner and where you can start or join the tours.

BUY IN-APP WITH YOUR APPLE OR GOOGLE PLAY STORE ACCOUNT:

1. Download the free GuideAlong app from the Apple or Google Play store and sign-in using your Apple or Google Play store ID.
2. Tap the Explore menu to view (unpurchased) tours and bundles. 
3. BUY tours or bundles. Apple or Google Play manage transactions and payment methods.

Your Apple or Google Play store ID account is used to create a GuideAlong profile for your purchased tours.

From the My Tours menu, tap PROFILE (top right) or SIGN IN and ensure you are using the correct account.

*Some Apple users may see a @privaterelay.appleid.com email address, which is created by Apple as an email alias to protect your identity. 

Yes. Sign in to our store with your Apple or Google Play store ID. The bundle price listed is automatically adjusted, crediting already purchased tours!

Simple steps to import old tours that you previously purchased into the new single app design.

Aren’t you nice! Yes, you sure can, just head over to our store and toggle on “send tours as a gift” option. 

The commentary plays through the phone speaker by default. If you want to listen through the car stereo, you’ll need to set up a successful phone+media pairing between your phone and the car stereo.

Using a 12v car plug adapter with USB/C into the cigarette lighter outlet provides a much faster and stronger charge.  That’s better for when you’re using location service, which is constantly pinging with satellites and draining your batter faster. This is especially true if you device battery is degenerating.

Plugging directly into built-in USB port on some vehicles can create a second and conflicting connection for Bluetooth audio pairing. So while you think you’ve set up your phone to broadcast via Bluetooth, the car has automatically created a second pairing, so there’s a conflict and you won’t hear any commentary.