If you have any questions, concerns, or need help with your purchase, email info@guidealong.com.
Postpone: Changed your travel dates? No problem. You do not need to contact us to postpone your tour. Our tours and bundles remain valid forever.
Tour Exchange & Gift Cards: Plans changed or you would prefer a different tour? You can request an exchange for another tour or choose a gift card instead.
Refund: If you purchased directly from the GuideAlong website, you can request a refund. If something about your experience did not meet your expectations, we would love to hear your feedback.
Please select the option that best matches what you need help with:
Discounts and Upgrades: Promotional codes and discounts cannot be added after an order has been placed. If you upgrade to another tour or bundle after using your original tour or bundle, the original purchase is not eligible for a refund.
Cash Redemption: Discounts, offers, and gift cards cannot be exchanged for cash.
Terms Subject to Change: Refunds, exchanges, and other purchase options are subject to GuideAlong’s terms and may change from time to time.